I dropped off my car to get an oil change and look over for coolant smell. On the night drop information I left with them, I authorized 200 in repairs w/o consulting me first regarding the coolant smell. when I picked the car up, Rob was so nice! Told me that he couldn't find anything, and didn't even charge me diagnostic time. For someone who has previously worked in a auto service shop, this is unheard of. It does take them time to check everything over, and they should get some money to do so. BUT....the fact that this was my first time here, I was so pleased with his willingness to wave this fee (that I had already ok'd) to assure my business again. Everyone at check out was friendly and kind, and I've continued to take my car here afterwards. Recommend this shop WAY MORE than others in the area, who i have had to deal with before. THANK YOU ROB!!!!!!!